Frequently Asked Questions
What happens once I have paid for an order?
Once you have made payment at check out, you and I will both receive an email. Your email will confirm your order (yay!) and my email will let me know what your order is so I can get it completed asap (woo hoo!). I them aim to get any design work (if any) to you within 1-2 days of receving your order. Once you have approved the design work, 2-5 days is usually all it takes to process the engraving and get it to the post office. Once with the post office, its in their hands (they tell me they take 3-5 days to deliver anywhere around New Zealand though)! ;)
Do you ship internationally?
At the moment we don't ship overseas, sorry! We are a small New Zealand, family run business focusing on our surrounding community and New Zealand. As we grow though, we hope to open our doors to shipping worldwide.
WIP xxxxxxxxxxxxxx How much does postage/delivery cost?
Can I use my own artwork?
You can send us your own artwork but it must be decent quality. We are happy to do some touch ups but we can't fix up a big blurry mess! ;)